Shipping Policy

Twenty Square prints and frames from more than one production location, currently the United States and India. Your order is produced at the location that serves your delivery country, so the origin depends on where you are rather than on what you ordered.

Enter your delivery address at checkout and you will see the shipping options available for that country. If your country is not offered, we do not currently have a shipping lane for it — email us and we will tell you whether one is planned.

Shipping is calculated at checkout from your delivery country and the method you pick, and is shown in full before you pay. There are no charges added after checkout other than any customs duty your country levies.

Standard shipping is free once your order passes the qualifying total for your country. Your cart shows a banner with the amount you need to reach, and switches to confirming you qualify once you get there.

Standard shipping is available everywhere we deliver. Expedited shipping is offered in countries where our carrier supports it, and appears as a second option in the cart with its own price. If you only see one option, expedited is not available for your address.

Every square is printed and framed for you after you order, so the total time is production time plus transit time. Transit depends on your country and the method you chose. You will get an email with tracking the moment your parcel leaves us.

We email a tracking link as soon as your order ships. You can also open Orders in your profile to see the current status of anything you have ordered. If you checked out as a guest, use Order Status and enter the email address and order number from your confirmation email.

Tracking often sits still while a parcel moves between carriers, particularly on international routes. If nothing has changed for a week, email us your order number and we will chase the carrier for you.

Larger orders and orders that mix product types are sometimes split across parcels so that nothing waits on the slowest item. Each parcel gets its own tracking link, so you may receive more than one shipping email for a single order.

International deliveries can attract customs duty, import tax, or a carrier handling fee, set by the destination country. These are not part of what you pay at checkout and are collected by the carrier before delivery.

A delivery address can only be corrected before the order has been handed to the carrier. Email us as soon as you can with your order number and the corrected address. Once a label has been printed we cannot redirect the parcel, and you will need to arrange redelivery with the carrier.

Some carriers will not accept a shipment without a contact number, and use it to arrange delivery. Where the carrier for your country requires it, checkout marks the field as required. We do not use it for marketing unless you ask us to.

If a parcel comes back to us because the address was wrong or nobody was available to receive it, we will contact you to arrange redelivery. Redelivery may be chargeable where the carrier charges us for it.

For anything about a shipment, email contactus@twentysquare.com with your order number.