Frequently asked questions

Squares are printed in a set of fixed square sizes. The sizes available for a given frame and finish are shown when you choose your frame, along with the price for each.

Frames come in oak, walnut, matte black, and white wash, with the option of a white mat around the print. You can see how each looks against your own photo before adding it to the cart.

Anything from a modern phone camera is fine. When a photo is too small to print sharply at the size you have chosen, the app tells you while you are still editing so you can pick a smaller size or a different photo.

Yes. Add it once at the first size, then add it again at the second. Each size is priced separately and both count toward your free-shipping total.

Twenty Square prints and frames from more than one production location, currently the United States and India. Your order is produced at the location that serves your delivery country, so the origin depends on where you are rather than on what you ordered.

Enter your delivery address at checkout and you will see the shipping options available for that country. If your country is not offered, we do not currently have a shipping lane for it — email us and we will tell you whether one is planned.

Shipping is calculated at checkout from your delivery country and the method you pick, and is shown in full before you pay. There are no charges added after checkout other than any customs duty your country levies.

Yes. Standard shipping is free once your order passes the qualifying total for your country. Your cart shows a banner with the amount you need to reach, and switches to confirming you qualify once you get there.

Standard shipping is available everywhere we deliver. Expedited shipping is offered in countries where our carrier supports it, and appears as a second option in the cart with its own price. If you only see one option, expedited is not available for your address.

Every square is printed and framed for you after you order, so the total time is production time plus transit time. Transit depends on your country and the method you chose. You will get an email with tracking the moment your parcel leaves us.

We email a tracking link as soon as your order ships. You can also open Orders in your profile to see the current status of anything you have ordered. If you checked out as a guest, use Order Status and enter the email address and order number from your confirmation email.

Larger orders and orders that mix product types are sometimes split across parcels so that nothing waits on the slowest item. Each parcel gets its own tracking link, so you may receive more than one shipping email for a single order.

Only before the order has been handed to the carrier. Email us as soon as you can with your order number and the corrected address. Once a label has been printed we cannot redirect the parcel, and you will need to arrange redelivery with the carrier.

International deliveries can attract customs duty, import tax, or a carrier handling fee, set by the destination country. These are not part of what you pay at checkout and are collected by the carrier before delivery.

Some carriers will not accept a shipment without a contact number, and use it to arrange delivery. Where the carrier for your country requires it, checkout marks the field as required. We do not use it for marketing unless you ask us to.

Tracking often sits still while a parcel moves between carriers, particularly on international routes. If nothing has changed for a week, email us your order number and we will chase the carrier for you.

A Gallery Wall is a set of squares arranged as one layout rather than ordered individually. You lay the frames out, drop a photo into each one, and order the finished arrangement as a single piece of work.

Yes. The AR preview places your design on the wall in front of you at its true size, so you can check the scale and spacing before ordering.

Designs are saved as you work, and signed-in customers keep them across devices. If you are using the app as a guest, your designs live on that device only — sign in to keep them.

Yes. Pinch to zoom and drag to reposition inside the square before you add it to the cart. What you see inside the frame is what gets printed.

No. You can design and check out as a guest. An account is what lets you keep a wishlist, revisit past orders, and carry designs between devices.

Checkout runs through Stripe and the payment providers it supports for your country, including major cards and the wallet on your device. Twenty Square never stores your full card number.

Enter it in the cart before checking out. The cart shows the discount applied to your total, and tells you if a code has expired or does not apply to what is in your cart.

Prices are shown and charged in the currency for your market, which is set from your delivery country. The currency you see in the cart is the currency you are charged.

Because each square is made for you, an order can only be changed or cancelled before it goes into production. Email us with your order number as soon as possible and we will tell you whether it can still be stopped. If a refund is due it goes back to the payment method you used. See our Refund Policy for the full detail.

Email us a photo of the item and the packaging along with your order number, and we will replace it. Do this as soon as you can after delivery so we can raise a claim with the carrier if the damage happened in transit.

Email contactus@twentysquare.com. Include your order number if your question is about an order — it lets us answer the first time rather than asking you for it.

Your photos are used to produce and support your order, and for nothing else. We do not sell them, publish them, or use them in advertising. See our Privacy Policy for the full detail.

Email us from the address on the account and we will delete it along with the designs stored against it. Orders already placed are kept where we are required to keep them for tax and accounting purposes.

• 20 × 20 cm (8 × 8 inch)
• 20 × 27 cm (8 × 11 inch)
• 30 × 30 cm (12 × 12 inch)
• 30 × 15 cm (12 × 16 inch)
• 15x30 cm (16x12inch).

Promotions are available throughout the year and are advertised on the Offers page.

We are unable to retrospectively apply promo codes to orders. We suggest you visit the offers page before placing the order.

Currently, black and white.

Two styles in each color: Classic and Edge.

No, you don’t need any nails, just peel the sticker behind the square and stick to the preferred location.

No. your walls don’t damage. safe and damage free